F.A.Q

Yes, as BLOXAH, I can assure you is a legitimate and safe place for players to purchase in-game items for Blox Items. We are a registered business that complies with all necessary protocols for our payment processors. Our automated delivery systems are backed by 24/7 support to help our customers whenever they need it.

We are proud to sponsor some of the largest YouTubers and influencers in the Blox space, understanding that our reputation is a reflection on them. We are PCI compliant and only work with well-known payment processors like Shopify, Stripe, and Authorize. These processors act as intermediaries, ensuring that we never have access to your sensitive details, nor are they stored on our site.

The requirement to input your address is a standard security measure to prevent credit card fraud and is not unique to BLOXAH. It is a common practice in online transactions, even for digital products. We respect your privacy and do not sell your data, as we strive to build a loyal customer base founded on trust. We avoid compromising the quality of our website for financial gain and encourage you to check our Trustpilot reviews for additional confidence in our services. Rest assured, your safety and satisfaction are our top priorities.

• Click the trade button on the left and select a player to send a request.
• Choose the units you want to trade and click ready. You can unready or chat with the other player before the timer ends.
• Accept or decline a request that is sent to you. You will see the name of the requester and the units they offer.
• View your trade history by clicking the purple button. You will see the time and the units of each trade.
• Adjust your trade settings in configuration. You can choose who can send you requests: Everyone, None, or Only Friends.

• Check Your Order Status: Log in to your BLOXAH account and check the order status to ensure the transaction was completed successfully.
• Wait for the Delivery Time: Some items may take longer to deliver. It's important to wait for the delivery time specified by BLOXAH.
• Contact Customer Support: Use the live chat feature on the BLOXAH website or send an email to our support team. We are usually responsive and can help resolve issues with missing items.
• Follow Up: If you were told that your items are not in stock, ask for an estimated time of arrival, and request to be notified via email when we become available.

Here are some common reasons why your card might be declined on BLOXAH and how to resolve them:

• Incorrect Billing Information: Double-check and ensure all details entered match those associated with your card.
• Bank Flags Payment as Suspicious: Contact your bank to authorize the payment or consider using a different card.
• Insufficient Funds: Ensure your account has enough funds to cover the purchase.
• Exceeded Credit Limit: Verify if you've reached or exceeded your credit limit.
• Bank Fraud Detection: Inform your bank about the transaction to avoid flagging it as potentially fraudulent.
• Card Activation: Confirm with your bank that your card is active.
• Expired Card: Check the expiration date on your card.
• Incorrect Information Entered: Ensure accurate entry of card details, including the card number, expiration date, and CVV.
• Technical Issues: Contact BLOXAH's support or your bank to address any technical glitches.
• International Transactions: Inform your bank about your international purchase plans to prevent declines for security reasons.
• Account or Card Restrictions: Check for any specific limits or restrictions that might prevent the transaction.
• 3DS Action Failed: If the payment authentication failed, consider using a different card or contact your bank for assistance.

• Confirming payment legitimacy: Verification is necessary to ensure that payments are legitimate, enabling purchases to be approved and delivered securely.
• Preventing unauthorized use: Verifying payments helps prevent unauthorized use of payment cards, such as by minors or individuals using others' payment methods without permission.
• etecting unusual activity: Verification can identify unusual purchase patterns, such as large or frequent transactions, prompting further scrutiny.
• Addressing chargeback issues: To mitigate losses from high chargeback rates in certain regions, stricter verification processes may be implemented.

To complete the verification process, BLOXAH may request a color photo of your government-issued ID to verify your identity and a color photo of the bank card used for payment to confirm ownership while protecting sensitive details. This verification process benefits both buyers and the platform by preventing unauthorized transactions. If you have concerns or require assistance, contacting BLOXAH's customer support for clarification or alternative verification methods is recommended.